Cancellation & Refund Policy

Last Updated: July 24, 2025

At Posterixx, each poster is made to order with care and attention to detail. Please read our policy carefully before placing an order.

1. Order Cancellation

• Before Processing:

  You may cancel your order within 1 hour of placing it, as long as it hasn’t entered production.

  To request cancellation, email us at posterixx.help@gmail.com with your order ID.

• After Production Starts:

  Once we begin working on your custom poster, the order cannot be cancelled.

2. Refund Policy

• Refunds Are Issued Only If:

  • The poster is damaged during delivery

  • You receive the wrong size or design

  • The package is lost in transit (with courier confirmation)

• Non-Refundable:

  • Custom designs or personalized posters (unless damaged or incorrect)

  • Change of mind or ordering the wrong size by mistake

• Refund Process:

  If your claim is approved, a refund will be issued to your original payment method within 5–7 business days.

3. Reporting a Problem

To report an issue and request a refund or replacement, you must email posterixx.help@gmail.com within 24 hours of delivery with the following:

• Your Order ID

• A clear description of the issue

• A video of the unboxing clearly showing the unopened package, unwrapping process, and the problem

• Photos of the damaged or incorrect poster (if applicable)

Note: Claims without a valid unboxing video will not be accepted, as it helps us confirm the issue was caused during our production or packaging process.

4. Returns

Since our posters are custom-printed for each customer, we do not accept physical returns unless explicitly requested by our support team.